Who We Are?

At Growing Roots, we believe that every child and young adult deserves the opportunity to live life to the fullest without limitations.

Our programs are excursion-based, meaning we focus on getting out into the community, exploring new places, and experiencing everything life has to offer in safe, supported, and exciting ways.

From weekend adventures to school holiday programs, overnight camps, and respite stays, our participants are constantly encouraged to engage with the world around them. Whether it’s a day at the beach, a local festival, a wildlife park, or a creative workshop, our activities are designed to promote confidence, independence, and pure joy.

We tailor every outing to individual needs and abilities, ensuring every participant feels empowered, included, and supported because at Growing Roots, we don’t see limits we see possibilities.

At Growing Roots, we support children and young adults with disabilities aged between 3 and 25 years.
Our services are tailored to meet the individual needs of participants across a wide age range, from early childhood through to young adulthood.

Our skilled and friendly staff will collect you from your chosen residence or destination and ensure you’re safely transported back at the end of the program.
We aim to make every journey smooth, comfortable, and accessible because your day should start and end with support you can trust.

At Growing Roots, we’re always eager to hear from our community, whether it’s about what we’re doing well or where we can improve.

If you have any feedback, concerns, or compliments, we’d love to hear from you. Please feel free to contact us by emailing info@growingroots.com.au or calling us on  0449 976 684

If you wish to raise a formal complaint about Growing Roots or any of our support workers, you can do so using our complaints form. Once we receive your submission, we’ll be in touch to discuss your concerns and explore how we can support you and improve moving forward. 

https://form.jotform.com/252117598694066

At Growing Roots, our services follow the current NDIS Price Guide, ensuring all support is delivered at fair and consistent rates. Pricing can vary depending on the type of service, support ratio, and time of day.

For a personalised quote or more detailed information, please contact us directly at accounts@growingroots.com.au 

We’re happy to help you find the right supports to suit your needs.

At Growing Roots, we understand that sometimes plans change and you may not be able to attend a scheduled booking. Our cancellation policy is designed to support both participants and our dedicated support workers. If you need to cancel a booking, please contact us as soon as possible by calling 0449 976 684 or emailing admin@growingroots.com.au. Cancellations made less than 24 hours before the booking start time will incur a fee. This policy aligns with the NDIS guidelines to ensure everyone feels supported when changes occur.

Mandatory reporting is a legal obligation to report any suspected or witnessed abuse or neglect involving a person under the age of 18.

As a support worker within the disability sector, you are considered a mandatory reporter. This means you have a duty under the law to take action when you have concerns about a child or young person’s safety or wellbeing.

What Should Be Reported?

You are legally required to make a report if you suspect, believe, or have reasonable grounds for concern that a person under 18 is experiencing:

• Physical harm
• Sexual harm
• Emotional or psychological harm or neglect
• Exposure to domestic or family violence

How To Make A Report:
 

If you notice or suspect anything concerning while working with a participant at Growing Roots, it is essential to act promptly.

Please contact Growing Roots immediately. Our team is trained and experienced in handling these situations and can either make a report on your behalf or support you in making one.

You can reach us by:

• Phone:  0449 976 684
• Online Incident Report Form: Click here to complete the 24-hour incident form
   

Your timely response helps us keep children and young people safe.